Our independent research identifies businesses that deliver on their promise of exceptional service. As top-performers in their industry, City Basement in Grand Rapids, MI earned a top rating of 5 out of 5 stars and the 2019 Pulse of the City News Award for Excellence.
We commit to both consumers and businesses to deliver comprehensively researched and accurately reported customer service information nationwide for the building, construction, real estate and home services industries. For companies with superior customer satisfaction performance, as revealed by our research, we provide services to aid them in promoting their businesses and managing their reputation. Our evaluation system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, user experience, business-rating services, and other honors and accolades — all expressing the voice of the customer for a fair and balanced report.
The Pulse Award is given to those who earn our highest ratings. Do you want to find out more about the award? Click here to find out more about The Pulse Award.